Student support services
Student Support Services Staff
At Gradskill College Australia all academic and non-academic staff act as student support officer in their areas of expertise. However, Gradskill College Australia will also have at least one dedicated Student Support Officer on campus all the time to assist our students.
Gradskill College Australia will ensure that the number of student support staff are proportionate to the number of student enrolment. Gradskill College Australia will review the adequacy of Student Support Officer numbers at the beginning of each term to ensure that they are able to identify if additional dedicated student support staff are needed to be recruited to service the students.
Student Administration officer
Provide academic and non-academic counselling to Students and handle course related queries.
Student Support Officers
Provide academic and non-academic counselling to Students and handle course related queries.
Student Welfare Officer
Provide services like counselling, information and advice on safety, legal Rights, workplace Rights, Health & Welfare Issues and Mental Health Support, referral to external medical professionals and specialists.
Floor Warden
Responsible for providing instruction for evacuation in case if fire.
First Aid Officer
Responsible for rendering first aid in case of emergency.
Trainers and Assessors
Responsible for all specific course related queries and assessment issues and course counselling.
Reception
Our reception is open to assist students from 8.00am to 5:30pm Monday to Sunday (and until 9.30 on Friday)
The table below outlines the list of staff to provide student support service. This list will be update on regular basis for currency.
Support Area | Position/Role | Phone Number |
Afterhours emergency contact
| CEO
| 0452 423 697 1300 810 425 |
Critical Incident | CEO RTO Manager |
1300 810 425 |
Admissions and Enrolment Overseas Student Health Cover Visa Issues Enrolments Re-enrolment Change of Address Certificates, Record of Results and Statements of Attainment Graduation |
Student Administration Officer
|
1300 810 425 |
Academic Issues Academic Intervention Classroom Issues Credit Transfer/ Recognition of Prior Learning Timetabling Reassessments Work placement Issues |
RTO Manager Lead Trainer Trainers/Assessors
|
1300 810 425 |
Airport Pickup Accommodation Issues Orientation Bank Account Assistance Career/Job Counselling Access to Policies and Procedures Complaints and Appeals Deferment, Suspension or Cancellation Applications Transfer of College Change of course Refund Applications Change of Address Cultural Adjustment English Language Support Finance/Fees Issues Settlement Issues Privacy matters Critical Incident Extra-curricular activities Any other matters |
Student Administration Officer
Student Support Officer
| 1300 810 425 |
Counselling Safety Advice Legal Rights Workplace Rights Health & Welfare Issues Mental Health Support Referral to external medical professionals and specialists | Student Support Officer Welfare Officer | 1300 810 425 |
Personal Files and Documentation Student ID Cards/ SMS Login Fees payment | Student Administration Officer Student Support Officer Accounts/Reception
| 1300 810 425 |
Emergency Fire Evacuation | Designated Fire Warden | 1300 810 425 |
First Aid (First aid box is located in Student Admin Office) | First Aid Officer (onsite) | 1300 810 425 |