Students Rights

As a consumer, a student has the right to receive factual and accurate information about the courses offered by Gradskill College Australia before making an enrolment decision. To ensure this, Gradskill College Australia has stringent policies and procedures in place.

It is very important that you read this handbook and information on website carefully before enrolling with Gradskill College Australia to ensure that the course meets your requirements and that you fully understand the fees and your obligations as a student.

As an international student enrolled with the Gradskill College Australia, you have the right to:

• Receive quality education and training that meets the requirements of the Outcome Standards for RTOs 2025, Education Services for Overseas Students Act 2000 (ESOS Act) and the National Code of Practice 2018.
• Be treated fairly and respectfully by staff and fellow students, in an environment free from discrimination, harassment, and bullying.
• Access accurate and timely information about courses, support services, fees and refund arrangements, policies and procedures, and any changes that may affect your enrolment or study.
• Have your privacy protected in accordance with the Privacy Act 1988 and the College’s privacy policy.
• Access support services, including language, literacy, numeracy and digital (LLND) assistance, academic support, and wellbeing services.
• Be informed of your rights under the ESOS framework, including your right to:

• • receive a written agreement (Letter of Offer and Written Student Agreement and) setting out fees, conditions, and refund policies before you accept your offer,
  • know your provider’s obligations to maintain your enrolment and report breaches of visa conditions to the Department of Home Affairs,
  • access an internal complaints and appeals process that is free and fair, and
  • access an external complaints and appeals body if required.

• Request a review of decisions affecting your progress, enrolment, or wellbeing through the College’s Complaints and Appeals Policy and Procedure.
• Have your academic achievements assessed fairly, consistently, and in line with the Assessment Policy and Procedure.

Furthermore, the availability of the Fees Payment and Refund Policy and the Complaints and Appeals Policy and Procedure does not remove the right of students to take action under Australia’s consumer protection laws.